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glass veranda

Comprehensive Online Shop Guidance for Alfresco Projects

Discover Alfresco Projects' exclusive online shop guidance for all your bespoke and standard orders. Navigate easily through our user-friendly platform to customize retractable roof pergolas, glass verandas, and awnings to your exact specifications. Our FAQs provide step-by-step help for ordering, delivery and returns - ensuring a hassle-free shopping experience. With our detailed online shop guidance, Alfresco Projects makes creating your ideal outdoor space straightforward and enjoyable. Explore our offerings today and let us help you bring your vision to life!

  • How can I place an online shop order at Alfresco Projects?
    To place an online order at Alfresco Projects, simply select the desired items, and add them to your cart. Proceed to the checkout page and follow the prompts to complete your order. If you need support please don't hesitate and contact our team at info@alfrescoprojects.co.uk
  • Can I request bespoke orders through the online shop?
    Yes, we offer bespoke orders for all retractable roof pergolas, glass verandas, awnings and glass products. If you require custom sizes or specific design features, please contact our customer support team for assistance. info@alfrescoprojects.co.uk https://www.alfrescoprojects.co.uk/contact
  • What is the process for pre-ordering items that are currently out of stock?
    If an item is listed as "pre-order" on our website, you can still purchase it. The estimated delivery date will be provided, and your order will be dispatched as soon as the item becomes available. Some of the items are bespoke and they are always available as "pre-order".
  • Can I order bespoke awnings online?
    Yes, you can order bespoke awnings online. Customize fabric and cassette colours. For custom sizes, contact us at info@alfrescoprojects.co.uk.
  • Can I buy standard verandas online?
    Absolutely! You can buy pre-designed standard verandas online. Choose your preferred colour and roof type easily.
  • What are the delivery options?
    We use various delivery options for all online orders, including standard shipping and expedited services. The available options will be displayed during the checkout process.
  • What's your return policy for online orders?
    You have 14 days from receiving your item to start a return. Contact us at info@alfrescoprojects.co.uk. Return shipping costs are on you. Ensure the item reaches us within 14 days of your return notice. Refunds are processed within 14 days of receiving the item back in its original condition. Bespoke orders are non-returnable and non-refundable.
  • How can I request a refund for an online order?
    You can request a refund for eligible items. Once we receive and inspect the returned item, we'll start the refund process. For more details, check our refund policy.
  • How long does it take to process a refund for an online shop order?
    Once we receive the returned item, it usually takes up to14 days to process the refund.
  • Can customer support help with online orders?
    Yes, our customer support team can help with any online order questions or concerns. Contact us at info@alfrescoprojects.co.uk or use our website's live chat.
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